This policy explains what personal data Acceleads collects, why we collect it, and what rights you have. It covers two quite different situations, so we've separated them: people who contact us through this website, and homeowners whose enquiries we handle on behalf of our installer clients.
Who we are
Acceleads is a trading name of Mohammed Yusuf Miah, a sole trader based in the United Kingdom. For any question about this policy or about your data, contact hello@acceleads.co.uk.
Cookies
This website does not use cookies. We don't run analytics, advertising pixels, tracking scripts, or embedded third-party content. Nothing is stored on your device when you visit, and there's nothing for you to consent to or opt out of.
If we add analytics in future, we'll update this policy and ask for your consent before any non-essential cookie is set.
If you contact us through this website
When you submit the demo or free trial form, we collect your name, company name, work email address, mobile number, and your rough monthly enquiry volume. We also record the time of submission and your browser's user agent, which helps us identify automated spam.
Why we collect it
Solely to respond to your enquiry and discuss whether Acceleads is a fit for your business. Our lawful basis is legitimate interests — you've asked us to get in touch about a business service, and contacting you back is what you'd reasonably expect.
What we won't do
- We won't sell, rent or share your details with third parties for their own marketing.
- We won't add you to a newsletter or unrelated marketing list.
- We won't keep contacting you if you ask us to stop — just reply and say so, or email us.
How long we keep it
If you don't become a client, we delete your enquiry within 12 months. If you do become a client, we keep it for the duration of our working relationship and for 6 years afterwards, which is the standard period for UK business and tax records.
If you're a homeowner who enquired with one of our clients
If you submitted a solar or battery enquiry to an installer and received a text or call, that installer — not Acceleads — decides how your data is used. They are the data controller; we act only on their instructions as their data processor. For requests about your data, contact the installer directly. If you're not sure who that is, email us and we'll point you to them.
On our clients' behalf, we process the contact details and enquiry information you provided to them, together with a record of the messages and calls exchanged, so that we can respond to your enquiry and arrange a survey appointment. We don't use this data for our own purposes, and we never use it to market anything to you ourselves.
Automated calls
Calls placed through Acceleads are made by an automated assistant calling on behalf of the installer. If you ask whether you are speaking to a person, it will tell you plainly that it is automated. You can end the call at any time, ask to speak to a person, or reply STOP to any text message to be removed from all further contact immediately.
Who else handles the data
We use a small number of established service providers to run the platform. Each is bound by contract to protect the data and use it only to provide their service to us.
| Provider | What they do | Where data is held |
|---|---|---|
| Supabase | Database and storage | London, UK (eu-west-2) |
| Twilio | Text messages and phone numbers | EU / US |
| Retell AI | Automated voice calls | US |
| n8n | Workflow automation | EU |
| Calendar booking, where a client uses it | EU / US |
Where a provider transfers data outside the UK, that transfer relies on UK International Data Transfer Agreement clauses or an equivalent approved safeguard.
Your rights
Under UK data protection law you can ask us to: give you a copy of the personal data we hold about you; correct it if it's wrong; delete it; restrict how we use it; or object to us using it. You can also withdraw consent at any time where we relied on consent.
To make a request, email hello@acceleads.co.uk. We'll respond within one month. There's no charge.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first.
Security
Data is held in an access-controlled database in the UK. Access is limited to those who need it to run the service, credentials are stored in an encrypted secrets store rather than in code, and all connections to our systems are encrypted in transit.
Changes to this policy
If we change how we handle personal data, we'll update this page and change the date at the top. Where a change materially affects you, we'll tell you directly.